On Wednesday, May 13, Governor Baker held a press conference in which he explicitly confirmed that the reopening guidelines for nonessential businesses in the Commonwealth would not be revealed until May 18, which effectively prevents our company from reopening on that day, for we are powerless to determine what operational protocols we will be legally compelled to follow, and we will be ignorant as to what supplies we will need to comport with same. Consequently, our entire operation will continue to be limited to answering your inquiries remotely.
Furthermore, without explicit new guidance on the relaxing of the size limitations on gatherings (presumed to stand at 10), it seems likely that most/all social events planned in the near future will be canceled, and so for the foreseeable future, Main Street Formals will continue to follow the following policies:
RENTAL ORDERS: We will issue 100% refunds on all rental orders canceled as a result of the coronavirus pandemic. Please contact us by email as soon as possible if your event has been postponed to a later date. We do not accept cancelations and/or order changes by phone, for we require written documentation for posterity.
RETAIL ORDERS: If you ordered any retail clothing and wish to postpone your order for a later date, please contact us by email as soon as possible. If you are canceling a retail order, we may issue a refund on your deposit, but that decision will be made at our discretion on a case-by-case determination. If the garment has already been tailored, there will be no refund, as the garment is permanently custom-tailored to you and cannot be resold.
ALTERATIONS: If we have some of your clothing, we regret we can no longer make private arrangements to get it to you, for such an action would stand in contravention to the governor’s order. We’ll keep your items safe until everything is back to normal.
These policies are subject to revision as the situation evolves. Please continue to visit this page or our social media feeds for more information as it becomes available.